The Problem
How It Works
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Results
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PMS Integration
Pulse AI Concierge answers every call, message, DM and form across every channel and at any hour, qualifies the patient, and writes it straight into your practice management software. Before your front desk has even looked up.
Live in 48 hours · No change to your workflow · 24/7 coverage
You spend on marketing. The enquiries arrive. But between a full diary, a two-person front desk and five different inboxes, a quarter of them never get a proper response. It doesn't show up in your P&L — because you never knew they called.
Most practice owners assume a missed call means a voicemail. It doesn't. It means the patient dialled the next practice on Google — and booked there instead. The enquiry never enters your system, so it never enters your reporting.
Around 40% of high-value enquiries land outside surgery hours — evenings, lunch breaks and weekends, when your team is treating or gone.
Phone, WhatsApp, Instagram DMs, website chat, ad forms. Every channel is somebody's job — which means it's nobody's job.
An implant enquiry is comparing three practices. The one that responds first usually wins — and the average practice takes over four minutes to pick up.
Six steps. Every channel. Around the clock. Nobody on your team touches a thing.
Patients don't care which channel they use. Pulse AI captures all of them, applies the same standard to each, and routes everything into one place your team actually watches.
Pick a patient scenario. Fire the call. Watch Pulse AI capture, qualify and action the entire enquiry in real time.
Every enquiry, every channel, every estimated value — on one screen, updated the moment it happens. No spreadsheets. No chasing.
Aggregate data across our practice base, first twelve weeks from go-live. The gap is the enquiries that were always there.
Set the sliders to your practice. The number updates live.
No migration. No rip-and-replace. No retraining your team on yet another platform.
Pulse AI Concierge sits in front of your existing practice management software, not on top of it. Every enquiry is logged, every record updated, every follow-up tracked — without a single manual entry from your team.
Connected, configured and answering within two working days. No IT project. No downtime. No disruption to how your practice runs today.
Enquiry data flows in. Availability, confirmations and patient records flow back. Both systems stay accurate without anyone reconciling them.
Patient data encrypted in transit and at rest, handled to UK GDPR and NHS data standards, with a full audit trail on every interaction.
Tone, treatment criteria, pricing boundaries and escalation triggers are configured to your practice. It answers the way you would.
Twenty minutes. We'll map your channels, model your numbers and show you exactly what Pulse AI would have captured last month — using your figures, not ours.
No obligation · 20 minutes · Modelled on your practice